Privacy Policy

Privacy Policy – Rasoiwala

Effective Date: 2025-08-21

Rasoiwala ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information when you use our mobile application ("App") and associated services.

By using Rasoiwala, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

a. Personal Information

We collect the following personal data when you register or use the app:

  • Name
  • Mobile number
  • Email address
  • Location (for nearby chef/cook discovery)
  • Profile picture (optional)
  • Address (for service delivery)

Payment information (processed securely via third-party providers; we do not store card details)

b. Usage Data

Device information (model, OS version, unique device ID)

App usage analytics (crash logs, feature interactions)

  • IP address
  • Time and date of access

c. Location Data

Approximate or precise location (if permission granted) is used to show professionals in your area.

2. How We Use Your Information

We use your data to:

  • Register and manage your account
  • Connect you with verified culinary professionals
  • Process and confirm bookings and payments
  • Send notifications related to your bookings
  • Improve app performance and user experience
  • Ensure compliance with laws and prevent fraud

3. Data Sharing and Disclosure

We do not sell your personal data. However, we may share it with:

Culinary professionals (only relevant data to fulfill service: name, contact, address)

  • Payment gateways for secure transaction processing
  • Service providers (e.g., analytics, cloud hosting) under strict confidentiality
  • Authorities, if required by law or to respond to legal process

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

5. Your Rights and Choices

You can:

  • Access and update your account details
  • Delete your account at any time
  • Revoke location or notification permissions from your device settings
  • Contact us to request deletion of your data

6. Data Retention

We retain your data as long as necessary to provide services and comply with legal obligations. Once no longer needed, your data is securely deleted or anonymized.

7. Children's Privacy

Rasoiwala is not intended for users under the age of 18. We do not knowingly collect personal data from minors.

8. Permissions Required

To ensure proper functioning, the app may request the following permissions:

  • Location: To show nearby chefs/cooks
  • Camera & Gallery: For optional profile or service image uploads
  • Storage: For uploading images and saving app-related files
  • Notifications: For booking alerts and updates

You may control or revoke permissions anytime via your device settings.

9. Third-party Services

Our app integrates with third-party tools (e.g., payment gateways, analytics tools) that may collect anonymized usage data. We encourage you to review their privacy policies as well.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be reflected with an updated "Effective Date." Continued use of the app after updates indicates acceptance.

11. Contact Us

For questions or concerns about your data, contact us at:

  • Email: support@rasoiwala.in
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